Black Arrow Support Services

Black Arrow Support Services is an award-winning cleaning provider specialising in strata and commercial cleaning throughout Sydney. Trusted by clients for our commitment to quality and reliability, we deliver tailored cleaning solutions that enhance the cleanliness, safety, and value of every property we serve.

Founded with a dedication to setting industry standards, Black Arrow combines advanced cleaning methods, eco-friendly practices, and a skilled workforce to meet the unique needs of modern facilities. Our team’s experience and attention to detail ensure a pristine environment, whether in strata complexes, corporate offices, or shared commercial spaces.

At Black Arrow, we go beyond routine cleaning to foster long-lasting partnerships through a customised approach, proactive maintenance, and a focus on efficiency. By prioritising both client satisfaction and environmental responsibility, we help property managers and businesses maintain spaces that reflect excellence and care.

  • 1. Initial Consultation

    Our journey begins with an introductory call where we discuss your cleaning needs, goals, and unique facility requirements. We then schedule a site visit for a comprehensive on-site assessment.

  • 2. On-Site Assessment

    A senior team member conducts a thorough evaluation of your site, noting specific cleaning challenges, high-traffic areas, and potential risk factors. We focus on understanding the layout, frequency needs, and unique demands of your environment.

  • 3. Customised Proposal & Transparent Pricing

    Based on our findings, we create a tailored proposal that outlines our recommended scope of work, cleaning frequencies, and all associated costs, providing clear, honest pricing for the services you need.

  • 4. Scope Alignment & Final Approval

    We meet with your management team to review the proposal, align on the final scope, and discuss best practices. This collaborative session ensures all parties are clear on expectations, responsibilities, and goals before we commence service.

  • 5. Seamless Implementation & Deployment

    Our skilled team takes charge of the onboarding process, deploying trained cleaners and specialized equipment according to the plan. We manage every detail to ensure a smooth transition with minimal disruption to your operations.

  • 6. Continuous Quality Assurance & Efficiency Optimisation

    Once in place, our team conducts ongoing performance checks and adapts processes to maximise efficiency. We leverage advanced technology and real-time monitoring to refine service delivery, consistently improving your facility’s cleanliness and resource use.